Issue: Faculty and students attempting to access Zoom sessions or recordings receive an error message that states they are not authorized or have no permission.

Solution: 

1. Confirm email address in Canvas account
   • Confirm that your official TAMU email address is linked to your Canvas account (netid@tamu.edu)
2. Verify logging in using the SSO method and authenticating using your TAMU NetID and password. 

There are two methods to sign into Zoom using Single Sign-On. Our recommended approach is the first method as this will log you in to all of the resources within TAMU’s Digital Learning Environment.  

Method 1 - Log In through the Zoom Portal

Step 1 Go to tamu.zoom.us and select Sign In.	Step 2 Enter your TAMU NetId and password.

Method 2 - Log In with Zoom App with SSO
Step 1 Open the Zoom app and select SSO.	Step 2 Enter tamu as company domain.	Step 3 Enter your TAMU NetId and password.
Zoom is linked to your TAMU-NetID (SSO) to help simplify the login process and eliminate the need to maintain additional resource-specific passwords.

After authenticating with netid and password:
If using the Zoom application in Canvas to access the meeting and recording, select Zoom on the course navigation menu, then click on join or start to join a meeting, or the cloud recordings tab to access recordings. 


For additional information: 
For additional information, refer to the Activate your TAMU Zoom account guide and the Logging into Zoom using SSO video.