Issues and Updates
Last Updated: August 30, 2024
Disclaimer: The website is updated daily, but there is a possibility that each issue and update might not have a daily update.
Issues that could potentially impact significant populations are listed. Routing your inquiries through the support contact options remains the best pathway to seek resolution in a timely manner on any individual needs you may have related to the digital learning environment.
Status | Description | Category | Additional Resources | Impact |
|---|---|---|---|---|
8/30/2024 | Threaded Discussion Issue in Canvas | Issue | Learn More | Instructors |
5/15/2023 | Digital Desk slow to process exams, not importing all grades | Issue | Learn more | Campus community |
| Users are encountering long load times or 504 errors when accessing New Quizzes | Issue | Learn more | Campus community | |
| Canvas Users Unable to Load New Quizzes | Issue | Learn more | Campus community | |
3/21/2023 | Respondus LockDown Browser and New Quizzes not displaying Quiz Results | Issue | Learn more | Campus community |
1/11/2023 | Turning Off the New Rich Content Editor in New Quizzes | Issue | Learn more | Instructors |
| Users are encountering long load times or 503 errors when accessing Canvas | Issue | Learn more | Campus community | |
| Users are experiencing slow load times for New Quizzes | Issue | Learn more | Campus community | |
10/6/2022 | Duo App Conflicts with Lockdown Browser | Issue | Learn more | Campus community |
09/21/2022 | Gradebook loading slowly in large courses | Issue | Learn More | Campus community |
| Users are experiencing Slowness and errors when accessing Canvas | Issue | Learn More | Campus community | |
09/20/2022 | Students get moved to random groups in Peerceptiv | Issue | Learn More | Campus community |
| Support phone lines unavailable | Issue | Learn More | Campus community | |
08/25/2022 | Mediasite Videos Appear to be Missing | Issue | Learn More | Instructors |
04/19/2022 | Microsoft Teams synchronization | Issue | Learn More | Campus community |
| Error While Processing or Retrieving the Document | Issue | Learn More | Campus community | |
| Error: Status Code 400 | Issue | Learn More | Instructors | |
| Digital Desk Grades in Canvas | Issue | Learn More | Instructors | |
02/18/2022 | Issue Accessing Files from Google Drive in Canvas | Issue | Learn More | Campus community |
01/26/2022 | Athletics Observer Role in Course | Update | Learn More | Instructors |
01/04/2022 | Set TAMU Email as Default in Canvas | Issue | Learn More | Campus community |
12/10/2021 | Blank Pages in Canvas using Google Chrome Browser | Issue | Learn More | Instructors |
10/25/2021 | Overwriting Grades when using CSV Imports of the Gradebook | Issue | Learn More | Instructors |
10/25/2021 | Grade Schemes in Canvas | Update | Learn More | Instructors |
10/11/2021 | Google Drive Authorization | Issue | Learn More | Campus community |
09/30/2021 | Honorlock Issue with Quizzes when Copying Course Content | Issue | Learn More | Instructors |
| Signing into Zoom using your TAMU NetID | Update | Learn More | Campus community | |
09/09/2021 | Respondus Lockdown Browser and New Quizzes | Issue | Learn More | Students |
09/08/2021 | Confirm your Texas A&M Email Address in Canvas | Update | Learn More | Campus Community |