Training and Support

NEW SUPPORT SERVICES NOW AVAILABLE TO ALL TEXAS A&M FACULTY, TEACHING STAFF, AND STUDENTS!

We have enhanced our support offerings to allow for 24/7/365 Canvas Support via phone, email, and chat. You may access support directly in Canvas using the Help button.

Dedicated student support for the first time since we launched Canvas at TAMU

Extended hours of support that will now be 24/7/365

Expanded support channels to include phone, email, and chat

Download and Print Support Channel Information

LIVE CHAT SUPPORT

Available 24/7/365!

Use the Chat feature for faster
response times to your questions

CHAT

PHONE SUPPORT

Available 24/7/365!

Faculty and Teaching Staff*
(877) 875-9232

Students
(877) 354-4821

CALL

EMAIL SUPPORT

Email Canvas Support at support@instructure.com
using your official TAMU email
for all digital learning
environment questions

APPOINTMENT

Schedule an appointment to receive customized one on one assistance with your digitial learning environment needs

SCHEDULE

*Teaching staff is defined as a user enrolled in a Course Associate role, or assisting an Instructor of Record enrolled as a Teacher in a Canvas course.

Support Contacts

Faculty and Teaching Staff

From within Canvas:

1. From the global navigation, click Help (?)
2. Select the support option needed

Chat: Canvas Support Chat available 24/7/365

Phone: (877) 875-9232 available 24/7/365

Email: Select Report a Problem from within Canvas
Use your official TAMU email: support@instructure.com available 24/7/365

Visit: Office for Academic Innovation scheduled Office Hours sessions

We encourage you to watch the video for more details on enhanced support available to faculty and teaching staff at Texas A&M University

WATCH HERE

Students

From within Canvas:

1. From the global navigation, click Help (?)
2. Select the support option needed

Chat: Canvas Support Chat available 24/7/365

Phone: (877) 354-4821 available 24/7/365

Email: Select Report a Problem from within Canvas
Use your official TAMU email: support@instructure.com available 24/7/365

Technical Support: Help Desk Central

We encourage you to share the video with your students on how they may now access dedicated support from within Canvas

WATCH HERE