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Now Live! Enhanced Support for Digital Learning Environment

April 25, 2022

 

CanvasSupport_ComingSoon


 

NOW LIVE! 

 

Enhanced support for all your digital learning environment needs is now available to all Texas A&M faculty, teaching staff, and students.


 

HOW TO ACCESS SUPPORT IN CANVAS
      

Previous Process
You used to:

New and Improved Process!
Now, you will:

PHONE

Call the Office for Academic Innovation at (979) 458-3417 between M - F, 8 A.M. - 5 P.M.

Call Canvas Support 24/7/365

Faculty and Teaching Staff: (877) 875-9232
Students: (877) 354-4821

EMAIL

Email the Office for Academic Innovation at aihelp@tamu.edu Email Canvas Support 24/7/365 at support@instructure.com

Number 3

CHAT

Chat feature previously not available

Chat with Canvas Support 24/7/365
Use the Chat feature for faster response times to your questions

     

Any inquiries previously sent by emailing aihelp@tamu.edu or by calling (979) 458-3417 should be sent through the enhanced support channels listed above. The Office for Academic Innovation will work closely with Canvas to ensure time to resolution and quality of the end-user experience is maintained through the support process. Please note that the Office for Academic Innovation will continue to work regular university hours (8:00 A.M. – 5:00 P.M. CT). 

Download and Print Support Channel Information 


 

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TIPS FOR STUDENT SUCCESS WITH ENHANCED SUPPORT

We encourage you to share the video with your students on how they may now access dedicated support from within Canvas.