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Google Drive Authorization Issue

Resolved

Issue
Faculty and Students are experiencing authorization failure loops when trying to access content using the Google Drive integration in Canvas. Possible reasons may be:  
  • Signed in to a Google Chrome browser with a personal Gmail account and not TAMU email address 
  • Authorized application using TAMU email but personal Gmail is cached in browser 

An example of a screenshot of the error Faculty and Students are receiving may be: 


Solution
We have implemented a new tool, Google Assignments, where you can expect better stability for all authorization issues that were previously encountered. We recommend transitioning from the existing Google Apps tool to the new Google Assignments tool. The current Google Apps tool will eventually be deprecated and removed from Canvas. All users should use Google Assignments in Canvas moving forward to prepare for the deprecation.

Note: Although the integration will be deprecated, all instructor and student Google Drive files will remain intact. 

For more information and support on this tool, visit our Google Assignments Tools page.