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Issues and Updates

Last Updated May 15, 2023


Disclaimer: The website is updated daily, but there is a possibility that each issue and update might not have a daily update.
Issues that could potentially impact significant populations are listed. Routing your inquiries through the support contact options remains the best pathway to seek resolution in a timely manner on any individual needs you may have related to the digital learning environment.
 
 Resolved  In Progress  On Hold
 

Status

Description

Category

Additional Resources

Impact

5/15/2023		 Digital Desk slow to process exams, not importing all grades Issue Learn more Campus community

4/19/2023		 Users are encountering long load times or 504 errors when accessing New Quizzes Issue Learn more Campus community

3/31/2023		 Canvas Users Unable to Load New Quizzes Issue Learn more Campus community

3/21/2023		 Respondus LockDown Browser and New Quizzes not displaying Quiz Results Issue Learn more Campus community

1/11/2023		 Turning Off the New Rich Content Editor in New Quizzes Issue Learn more Instructors

12/12/2022		 Users are encountering long load times or 503 errors when accessing Canvas Issue Learn more Campus community

12/12/2022		 Users are experiencing slow load times for New Quizzes Issue Learn more Campus community

10/6/2022		 Duo App Conflicts with Lockdown Browser  Issue Learn more Campus community

09/21/2022		 Gradebook loading slowly in large courses Issue Learn More Campus community

09/21/2022		 Users are experiencing Slowness and errors when accessing Canvas Issue Learn More Campus community

09/20/2022		 Students get moved to random groups in Peerceptiv Issue Learn More Campus community

9/8/2022		 Support phone lines unavailable Issue Learn More Campus community

08/25/2022		 Mediasite Videos Appear to be Missing Issue Learn More Instructors

04/19/2022		 Microsoft Teams synchronization Issue Learn More Campus community

04/12/2022
 Error While Processing or Retrieving the Document Issue Learn More Campus community
04/05/2022		 Error: Status Code 400 Issue Learn More Instructors
03/01/2022		 Digital Desk Grades in Canvas Issue Learn More Instructors

02/18/2022		 Issue Accessing Files from Google Drive in Canvas Issue Learn More Campus community

01/26/2022		 Athletics Observer Role in Course Update Learn More Instructors

01/04/2022		 Set TAMU Email as Default in Canvas Issue Learn More Campus community

12/10/2021		 Blank Pages in Canvas using Google Chrome Browser Issue Learn More Instructors

10/25/2021		 Overwriting Grades when using CSV Imports of the Gradebook Issue Learn More Instructors

10/25/2021		 Grade Schemes in Canvas Update Learn More Instructors

10/11/2021		 Google Drive Authorization Issue Learn More Campus community
09/30/2021
 Honorlock Issue with Quizzes when Copying Course Content Issue Learn More Instructors
09/17/2021		 Signing into Zoom using your TAMU NetID  Update Learn More Campus community
09/09/2021
 Respondus Lockdown Browser and New Quizzes Issue Learn More Students
09/08/2021
 Confirm your Texas A&M Email Address in Canvas Update Learn More Campus Community